jilid Privacy Policy – How Your Personal Data Is Protected

When you register for a jilid account, we collect personal details such as your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect transactional data including deposit and withdrawal records, payment method details, and account activity logs to ensure the security and integrity of every transaction on the platform. Technical data such as your device type, operating system, IP address, and browser information is automatically gathered when you access the platform, which helps us optimise performance and detect unusual activity. Behavioural data — including the games you play, session duration, and navigation patterns — is collected to improve your overall experience and personalise the content shown to you. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

The personal data we collect is used primarily to operate and maintain your account, process deposits and withdrawals, and verify your identity in compliance with anti-money laundering regulations applicable in the Philippines. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential to the service and cannot be opted out of while your account remains active. Behavioural and technical data is used internally to improve platform stability, fix bugs, and develop new features that better serve Filipino players on both mobile and desktop. Where you have given explicit consent, we may use your contact information to send promotional offers and bonus notifications; you can withdraw this consent at any time through your account settings. We do not sell, rent, or trade your personal data to third-party marketers under any circumstances.

jilid may share your personal information with trusted third-party service providers who assist in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required to do so by law, court order, or to protect the rights and safety of our users and the platform. In the event of a business merger, acquisition, or restructuring, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with any third party for independent marketing or advertising purposes without your prior written consent. All third-party partners we work with are required to maintain data protection standards consistent with Philippine law and our own internal security policies.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations, including obligations under anti-money laundering and financial record-keeping laws. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised so that it can no longer be linked back to you. jilid employs industry-standard security measures including SSL encryption, two-factor authentication options, and regular security audits to protect your data from unauthorised access, disclosure, or loss. Our internal access controls ensure that only authorised personnel with a legitimate need can view your personal information, and all staff handling personal data are trained on data privacy obligations. While we take every reasonable precaution, no digital platform can guarantee absolute security, and we encourage all players to use strong, unique passwords and to keep their login credentials confidential.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where there is no longer a lawful basis for us to retain it. You may also object to the processing of your data for certain purposes, such as direct marketing, and we will honour such requests promptly. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within the timeframe required by applicable law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

jilid uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used so we can continue to improve it for Filipino players. Essential cookies are necessary for the platform to function correctly and cannot be disabled; these include session cookies that keep you logged in and security cookies that help detect fraudulent activity. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the jilid platform after being presented with this notice, you consent to the use of cookies as described here.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users through the platform or via the contact details associated with their account, giving reasonable advance notice where possible. The date of the most recent revision is shown at the bottom of this page, and we encourage you to review this policy periodically to stay informed. Continued use of the jilid platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and contact our support team to discuss your account options.